Latest Articles

 How to restart the Windows operating system in safe mode
This article details the standard and advanced procedures for starting the Windows operating system in Safe Mode.

The Safe Mode is a way of booting up your Windows operating system in order to run administrative, diagnostic and troubleshooting tasks on your installation. While in Safe Mode only the essential applications and files are loaded thus facilitating troubleshooting procedures that may not be available in Normal Mode (e.g. removing malware files).

Please note that due to the fact that a basic video driver will be loaded your screen resolution and color depth may be different than normal.

 Troubleshooting system slowdowns
This document describes the steps required to troubleshoot a system slowdown occurring after installing BitDefender.

 How to Setup the Parental Control

This article will guide you through the steps to properly configure and use the BitDefender Parental Control.

This module will allow you to limit access to certain websites or applications as well as keywords. You can even block access to the entire Internet surfing or certain Yahoo Messenger contacts.

 MD5 Error on Update
On rare ocasions, when updating BitDefender an Invalid MD5 error message may appear.

 I want to cancel my subscription
We offer a 30 days money back guarantee on any BitDefender purchase if you run into a situation that cannot be solved by the Technical Support service.

 I want to use the latest available version
If you have a valid BitDefender license key you are entitled to a free-of-charge upgrade to the most recent version available.

 Can I protect more computers
You can install and use BitDefender on a number of computers that you purchased BitDefender for, using the same license key.

 I want to renew for a different product
In order to renew for the desired version of BitDefender you can choose your option from our offer.

 How do I renew BitDefender
In order to continue with BitDefender you can renew your subscription online, directly from your BitDefender Account.

 I did not receive my licence key
A new order is processed in 4 to 24 hours but you can install BitDefender at the moment you choose the product.