BitDefender Support
support operators trained to understand the needs of all customers and to offer clear, to the point answers

FAQ

This archive contains some Frequently Asked Questions (FAQ) about BitDefender Products. You can search for more info in BitDefender Knowledge Base database of support articles.


 Installing BitDefender Antivirus 2009
This article describes the installation procedure for BitDefender Antivirus 2009.

 Installing BitDefender Internet Security 2009
This article describes the installation procedure for BitDefender Internet Security 2009.

 Installing BitDefender Total Security 2009
This article describes the installation procedure for BitDefender Total Security 2009.


 Password protected items
When scanning with BitDefender, you may come across some items that are marked as "password-protected", which BitDefender reports as potential threats

 Purchase and Registration information
The current document intends to provide answers to the most asked questions in terms of licensing, registration and the customer's account on BitDefender website.

 Registering BitDefender 2009
Whenever a BitDefender product is purchased, our customers receive the product as a 30 days trial version and a license key to register it.

The BitDefender license key/serial number is the 20 digit serial code that you receive after purchasing BitDefender. The product is not pre-registered, therefore customers need to perform the BitDefender registration process.

Note! You can register the product either at the moment of installing BitDefender, or at a later time, if you just want to evaluate the software.

This article describes all the steps you need to perform in order to have a properly registered BitDefender product.


 Windows Vista Compatibility
The following products will be Vista-compatible starting with January 2007:

BitDefender Antivirus v10.2
BitDefender Antivirus Plus v10.2
BitDefender Internet Security v10.2


The Windows Vista 64-bit version is NOT supported yet.

 Upgrading to BitDefender Internet Security 10
This article describes how to upgrade to BitDefender Internet Security 10.

 Upgrading to BitDefender Antivirus Plus 10
Starting with version 10 of BitDefender's line of solutions for consumers and small businesses BitDefender Professional Plus will be called BitDefender Antivirus Plus 10.
This article describes how to upgrade from BitDefender 8 Professional Plus or BitDefender 9 Professional Plus to BitDefender Antivirus Plus 10.

 Installing BitDefender Antivirus Plus 10
This article describes how to install BitDefender Antivirus Plus 10.

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